Against the Consumer Act

I had to give 1 star... But they don't even deserve that. ? Been battling now for almost 6 months to get a SIM swop done on one of my Telkom lines. They say can only do sim swop at Telkom branch and refuse to help even after explaining that we are 160km (1 way) away from a Telkom branch. This I am sure is against the consumer act. I am paying for a service that I am not getting. I have even called the CEO's office only to be treated rudely and refused help. SHOCKING!!! And to read all the other countless complaints about this network.