RS
Ruben S

1 reviews | Active since Sept 2013

23 May 2015, 09:51

again wrong billing and extra charges

good day<br> <br> on my last complaint I told Telkom that my agreed monthly costs is R165, which was resolved and confirmed that I will only pay R165 pm. now I received my May statement and suddenly my charges is R569.90, why??? for some odd reason R180 was added as service fees? what service fees, I will not pay more than the agreed monthly premium of R165.<br> <br> this is absurd to get an invoice which should stated R165 and not R569.90. this is my 4th or 5th complaint to Telkom, when will the bad service stop???<br> <br> please get this sorted asap, these complaints is really starting to get out of hand and unnecessary.<br> <br> please improve in service and customer relations.

0
Replies (1)
Telkom
Telkom's reply23 May 2015, 11:06
Official
Hello rubenstassen,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our billing department and feedback will follow.

Regards,
Hilary Pea****
Telkom Social Media Team

Best regards,