1 reviews | Active since Sept 2013
again wrong billing and extra charges
good day<br> <br> on my last complaint I told Telkom that my agreed monthly costs is R165, which was resolved and confirmed that I will only pay R165 pm. now I received my May statement and suddenly my charges is R569.90, why??? for some odd reason R180 was added as service fees? what service fees, I will not pay more than the agreed monthly premium of R165.<br> <br> this is absurd to get an invoice which should stated R165 and not R569.90. this is my 4th or 5th complaint to Telkom, when will the bad service stop???<br> <br> please get this sorted asap, these complaints is really starting to get out of hand and unnecessary.<br> <br> please improve in service and customer relations.
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
Best regards,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
Best regards,
