Again Upgrade disaster

<p>i have 2 contracts with telkom.phoned for upgrade.after they let us know both was approved.we waited for delivery.after a while we phoned them they said only one was approved.after phoning the credit vetting dept they informed us that the one who was supposed to put through the upgrades failed to give all the information for the one contract that was not approved as itcould not go through to credit checking as they did not received all information from the employee handeling our upgrade.we never had one upgrade running smoothly.an now are considering counting this as a loss and find after all these year another service provider.</p>