Again Telkom at its best

Item: Telkom
Rating: 2
Author: Jonathan R

Called to upgrade my line because the their website and coverage map shows I'm able to, after holding for an hour the agent says everything is 100% and within 48 hours the upgrade should app****. <br> <br> 3 days later I contact them again to follow up, the agent tells me to \be patient"because it takes 72 hours. One agents says 48 hours and the next says 72 hours"

Helpful (0)

Replies (1)

Telkom's replyOfficial

25 Sept 2015, 12:32

Hello BollaZee,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM149085.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
***

Telkom's reply25 Sept 2015, 12:32

Official