Again shocking service

<p>Reference No: 1226CRK071116. Escalation No: 915866. My ADSL line has been down since 09/11/2016. Call centre gave me a story that a technician is running a test on the line. ADSL connection is a necessity and a service I am paying for. I need to do afterhours support and am now running up a huge mobile data bill. End of the month is here again and Telkom will demand payment for a service that is not available. This is not the first time I have had to complain about Telkom bad service and reading the posts I am not the only one......How do you remain in business with such bad service?</p>