AGAIN - NO SERVICE

OUR INTERNET IS DOWN SINCE LAST WEEK<br> ***<br> TECHNICIANS CAME OUT ON SUNDAY, AS APPARENTLY THE LINES ARE FAULTY BUT CANNOT SAY HOW LONG IT WILL TAKE TO REPAIR<br> YOU ARE LUCKY IF YOU DO GET THROUGH TO AN AGENT TO FOLLOW UP AND NO ONE COMES BACK TO US<br> CAN YOU PLEASE TELL ME WHEN THIS WILL BE FIXED?!!<br> PLEASE PHONE ME URGENTLY AS I AM NOT GOING TO PAY FOR SOMETHING I DO NOT HAVE<br>