Again, no response after I lodged a fault

My ADSL line (Telkom) has dropped connections since 7 days ago. I promptly did some troubleshooting of my own and figured out my modem is still working, but that the telephone line is faulty. I reported the fault the very next day. I also explained that I am a student and require internet for academic purposes. Up to this point I have not received anything from Telkom, except for an automated reply saying that my fault has been registered. I am considering terminating my Telkom services. Should I even bother?