Again and Again Telkom keep failing to connect us

This happened 2 weeks ago and telkom disconnected us. They charged us for a call out fee, telling us that the router is faulty. The router is fine and Telkom reconnected us. <br> 2 weeks later we have the same problem. Again you want to charge me for your connection mess up. I have had enough of getting charged for you disconnecting me and then telling me that its not your fault. It is your fault. Sort it out. And stop charging me every 2 weeks for another Telkom stuff up.