Again and Again and Again Mislead

I am too frustrated to start all over but nevertheless, we submitted a complaint during December 2015 & received feedback that our matter will be escalated & will be in contact. Well its been almost 3 weeks and no contact & when deciding to contact the call centre only to find out our complaint was not logged as explained by the consultant. This is totally insane & yet nothing is being done. I spoke to Jody a team leader at the call centre who informed me the agent was reviewing the wrong information. Why is this allowed, cant they train there staff better. I am now being charged and liable to pay the amount and it will be credited back to us on our next bill. Thats not fare as its not in our budget but yet if we pay the amount short they will penalize us. How is it that we are held responsible for their representatives bad & misguided information. <br> <br> Here is there initial response but ya.<br> <br> Please be assured that this matter has been escalated, feedback will be provided.<br> Your reference number is SM179519<br> We apologize for any inconvenience caused. <br> <br> Telkom!!!