1 reviews | Active since Nov 2016

03 Nov 2016, 10:44

Again and again and again.

<p>This is the 2nd issue I have with Telkom in the space of a week.</p> <p> </p> <p>We ported over to Telkom as our ISP. </p> <p> </p> <p>The accounts & billing is 100% aware of this as they say everything is active on their side.</p> <p>They are also 100% able to take the relevant money off my account.</p> <p> </p> <p>Technical on the other hand don't believe my account exists and when i give them the credentials provided by accounts they say nothing is there and transfer me back to accounts.</p> <p> </p> <p>After talking to accounts. They say everything is 100% and they transfer me to technical. </p> <p> </p> <p>After a short discussion with technical they transfer me to accounts.</p> <p> </p> <p>I query this with accounts. Who then transfer me to technical.</p> <p> </p> <p>Technical reviews and transfers me to accounts.</p> <p> </p> <p>Accounts asses and transfers me to technical.</p> <p> </p> <p>Technical inspects and transfers me to accounts.</p> <p> </p> <p>Accounts look and transfers me to technical.</p> <p> </p> <p>Technical transfers me to accounts.</p> <p> </p> <p>Accounts transfers me to technical</p> <p> </p> <p>Technical transfers me to accounts.</p> <p> </p> <p>Accounts transfers me to technical</p> <p> </p> <p>Technical transfers me to accounts.</p> <p> </p> <p>Accounts transfers me to technical</p> <p> </p> <p>This has been my experience since deciding to use telkom as my ISP.</p> <p> </p> <p>No internet.</p> <p>One massive headache.</p> <p> </p> <p>I have spoken to roughly 25 different people via the Online chat service and the Call centre.</p> <p> </p> <p>It has achieved absolutely nothing.</p> <p> </p> <p>Please Help.</p>

0
Replies (1)
Telkom
Telkom's reply03 Nov 2016, 12:59
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team for investigations and assistance.

Please email your affected number and ID number to ***.

Your reference number is AI***

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***