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Stephen C

1 reviews | Active since Aug 2015

04 Dec 2015, 15:03

Again ADSL Line not working

Hello Telkom,<br> Again we meet with a complaint, <br> ADSL line from SUNDAY morning early hours became unstable.<br> Could not connect to websites, pings over 3 seconds, and 50% packet loss. So i logged a call via website on Sunday, and i understand you don't pick these up till monday.<br> I have in this time two calls from your callcenter, i have personally phoned twice. Last two calls, same thing we have reset your ADSL port. One time is good, second time get irritating. Today 4 Dec, get a call about same thing, i said this has been done, maybe a new port is in order. I lost connecting about an hour ago, and now my line is up and down, Now a little stable, with ping speeds over 100ms. This is unacceptable for SKYPE and or working across VPN. Never mind gaming, can't even play cause of the ping.<br> 1) tired different isp, 2) tried different router<br> 3) tried different network cables, telephone cables, ran different cable from incoming line to router<br> 4) Checked for viruses, and updated all drivers or uninstall and installed again.<br> None of above has worked, as service has declined in telkom. <br> Ask a technician from adsl to phone me please, they helped last time with port sync speed

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Replies (1)
Telkom
Telkom's reply04 Dec 2015, 17:57
Official
Hello Stephen.christie,

Thank you for making contact with us.

Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM174895
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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