Again!!

This is the second time that my line gets disconnected at the box for someone else. I reported the fault on the 27/12/2017. Now they are not getting a technition out ,they are still checking on their side . I just need someone who can come and reconnect my line . Making notes on the fault report is not going to help solve my problem. It is unfair to me that I pay my account a year infront then everytime its my line that gets disconnected.