AGAIN!!!!
<p>4weeks ago I left a complaint here about telkom and debit orders... And I got a response from them saying it's sorted after I had to pay 4k for debit orders they never invoiced me for. So now again they do the same thing not deducting from my account, when is this going to stop??? in a few months I'll have another unpaid account of 6k and a suspended device!! Please guys I really like your services but the billing department and call centre is useless and it's impossible for me to stop this package because according to your system my account is always in areas!! Even when I send you the proof of paymenta </p>
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Telkom's replyOfficial
31 Aug 2016, 23:52Hi danya-nepgen,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Mobile Billing department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply31 Aug 2016, 23:52
Official
Hi danya-nepgen,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Mobile Billing department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,