After sales service

Telkom fibre, aka Open Serve, after sales service Logged complaint on 18 April 2018, today is 14 May 2018 and still no technician came out to test the system Between 18 and 20 April I probably spoke to 17 different Telkom technicians, each one testing the system and then passing the problem to the next. All I asked for was that a technician come and test to see if the router and module was working, still believe the module is also damaged, probably lightning spike. All, Telkom could tell me that they will be charging me R1200 for technician to do so. Pathetic.

Took router to Telkom outlet, technician tested ADSL but could not test fibre and told me there was nothing wrong Had to replace the router (which is under warranty) out of my own pocket as there was most definitely SOMETHING WRONG. Telkom, you have once again proven yourself to be great at standing on street corners selling fibre, but once sold you have no intention of servicing your customers. Thanks to all the people who tried to assist me over the phone, unfortunately that is where it stopped even though the issue was "escalated" probably 4 times. the question is, who was it escalated to?

I took the router back and the technician booked it in for repairs, couldn't give me a replacement so it just boils down to NO internet or buy tour own replacement router. Then when checking my account on the system, my query didn't even show, unbelievable. Yet at the end of the month your debit order collection always seem to be on time.... I'm sure you can do better!