NS
Nadia S
1 reviews | Active since Apr 2015
15 Apr 2015, 10:15
After sale service
Telkom is quick to sell you their service but when a problem occurs, it is extremely difficult to get in touch with them.<br> We've been struggling with our internet/WiFi for the last three months. Logged numerous faults via email and their telephone \self service".<br> We did how ever manage to solve the problem just to have the SAME problem recur two days later. How is that possible!! Thus meaning I have to phone EVERY two days"
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Telkom's replyOfficial
15 Apr 2015, 19:23Hello Ste002,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103884.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103884.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply15 Apr 2015, 19:23
Official
Hello Ste002,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103884.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103884.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team