After review and private feedback: NO RESPONSE

I wrote a review on 4 September 2017, detailing my frustration in having my expired contract cancelled (after submitting the documents twice, in JULY 2017). I received a response on 9 September with the following reference number: AI ********** in which the social media team stated that "please be assured that this matter has been escalated to the relevant department and feedback will follow". It's been close to a month and NOTHING. Instead, my account continues to be debited, while Telkom can sends sms's to inform me that the debit order did not go through (OBVIOUSLY, I cancelled it with my ban****). So quick to take a R47.50, SOOOO slow to resolve clients' issues. I REFUSE to phone and wait for an hour to be referred between departments with no-one able to give me an answer as to what's happening. Here's to Telkom and their pathetic service.