After nearly a month Telkom still hasn't contacted

I've posted on Hellopeter that Telkom is charging me incorrectly. That their bill is for a line and adsl line, when I specified only adsl. And that it is tiring after spending days in queues just to get them to deliver service. On Hellopeter I received a reply that someone would contact me. I've heard nothing. They keep sending me messages and spamming me to get more services or rate their service... Crazy, right? But after trying to get their attention here, and receiving a reply within a day, that I would be contacted, they have done nothing