1 reviews | Active since Jan 2016
After more than a month of signing up we do not have any service!!!
<p>We signed up up in the middle of October 2016 for ADSL and have never been able to connnect to the internet. So many problems. First, the package activated was wrong. Then not one competent person could confirm the correction. Weeks of calling does not help. Quite disgusting to be honest despite assuarnace after assurance. Then once they confirm, all is ok, the lovely modem seems not to be working. Could this not be checked when installing. This week we were so fed up we went to a store at Mall of the South. We were not treated well and an agressive staff member does not understand that we are frustrated and being billed for something that we are not even able to use. Nonetheless we gave it one more change so that an "area manager" could be notified and all would be rectified. We are still waiting for the great area manager. We were also advised to go to Southgate mall to get the faulty modem replaced. Try calling the Southgate branch for confirmation of stock is another long painful wait with no one ever answering. We will cancel tomorrow if we do not get service when visiting a store. If we cancel will not accept any charge other than installation as we have never used a single megabyte. If matters are miraculously resolved and connectivity is initiated, we expect appropriate credits to be passed on our account to reflect the none usage/availablity. I can't imagine how we can be chanrged when the service has never been provided. Tomorrow is the day we will get resolution.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
We had tried to be patient but could not wait any longer. There is no person that could advise where to get a working modem and after numerous store visits we found ourselves with more knowledge of stock at various Telkom stores than Telkom themselves. There is also conflicting feedback at different stores about cancellation and billing disputes. We have therefore submitted the termination form which indicates that they will take 21 Days to respond. No surprises on that one. We expect that all charges are reversed as we had not used a single MB during these disaterous months. We are extremely dissapointed with the service and responses from those that we engaged. and there was no such area manager that had ever contaccted us.
We had tried to be patient but could not wait any longer. There is no person that could advise where to get a working modem and after numerous store visits we found ourselves with more knowledge of stock at various Telkom stores than Telkom themselves. There is also conflicting feedback at different stores about cancellation and billing disputes. We have therefore submitted the termination form which indicates that they will take 21 Days to respond. No surprises on that one. We expect that all charges are reversed as we had not used a single MB during these disaterous months. We are extremely dissapointed with the service and responses from those that we engaged. and there was no such area manager that had ever contaccted us.