1 reviews | Active since Oct 2016
After contract cancellations at branch and various telephonic notifications, Telkom still deducts money from my account
<p>My 2 year (24 month) contract ended on 19 Sep'16. I went to the branch on the 18th of August'16 to cancel my contract. (@ ********** <p>After this, I received at least 5 phone calls from Telkom Mobile about the renewal of my contract. Every time, I said that the contract was cancelled 1 month and 1 day before the 19th of Sep'16.</p> <p>Telkom still deducts money from my account. I have reversed this and have received an account dated the 1st of October 2016, due date 31 October 2016.</p> <p>I need a confirmation that the contract has been cancelled. This is rediculous.</p>
Good day Telkom, I received an email from a Veronique Botha from Telkom. The mail said that the account number has been cancelled and that my credit/refund will be app****. Ever since, I have been mailing, received a read response, but still no answer. I just (@14h37 d/d 18/10/16 received a call from "Titi" at Telkom to hear if I am now going to upgrade my current account with Telkom. What ever happened to customer service??????????????!!!!!!!!!!!!!
Good day Telkom, I received an email from a Veronique Botha from Telkom. The mail said that the account number has been cancelled and that my credit/refund will be app****. Ever since, I have been mailing, received a read response, but still no answer. I just (@14h37 d/d 18/10/16 received a call from "Titi" at Telkom to hear if I am now going to upgrade my current account with Telkom. What ever happened to customer service??????????????!!!!!!!!!!!!!
Good day Telkom, after apology has been received, I am still waiting for an account (A WEEK ALREADY) of R199 that I have confirmed to settle with Telkom. THEN THEY GO AND DEDUCT UNAUTHORISED LARGE AMOUNT FROM MY ACCOUNT LAST NIGHT!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE TO SAY THIS IS SERIOUSLY UNPROFESSIONAL. CAN YOU DO NOTHING RIGHT??????????????????
Good day Telkom, after apology has been received, I am still waiting for an account (A WEEK ALREADY) of R199 that I have confirmed to settle with Telkom. THEN THEY GO AND DEDUCT UNAUTHORISED LARGE AMOUNT FROM MY ACCOUNT LAST NIGHT!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE TO SAY THIS IS SERIOUSLY UNPROFESSIONAL. CAN YOU DO NOTHING RIGHT??????????????????
Good day Launa / Whom it may concern,
I have been in contact with Veronique Botha ********** via e-mail, BUT IT SEEMS SOMETHING IS WRONG.
I have received three e-mails from Me Botha stating that she has referred the matter to the billing department, since 26 October 2016, and STILL AWAITING THEIR RESPONSE.
After I mentioned to her the above, another e-mail read reciept is received, with nothing.
Can somebody please sort this out?????????????????????????????????
Good day Launa / Whom it may concern,
I have been in contact with Veronique Botha ********** via e-mail, BUT IT SEEMS SOMETHING IS WRONG.
I have received three e-mails from Me Botha stating that she has referred the matter to the billing department, since 26 October 2016, and STILL AWAITING THEIR RESPONSE.
After I mentioned to her the above, another e-mail read reciept is received, with nothing.
Can somebody please sort this out?????????????????????????????????