After conformation of delivery date, I am told by order was cancelled by an agent

*********** staff + pathetic service = telkom sales team.

How does an agent by their own accord cancel an order?! After confirming delivery dates.

Order placed 23rd November. Follow up 2 Dec, advised of delays due to black Friday. Follow up 15 December, told order has been canceled, by who, when, why???? Telkom Telkomsa

A team leader was supposed to call me back Thursday last week, still haven't heard from telkom