After complaint response still no joy

This is the second complaint regarding the same matter as still there has been no feedback or assistance what so ever. We needed to upgrade after being sent around and turned away due to the dates and no stock. A reply was received on the first complaint that was posted which was 4 working days ago no replies have been received since then. Numerous emails have been sent to the reply, however no luck. The upgrades have been done on Sunday, however we only received 1 phone as the other is awaiting stock. It is IMPOSSIBLE to inquire if stock has been received as yet again no one answers the phone. How can Telkom be a telecommunications company that cannot communicate with their clients. Call centres are not able to assist after holding on for hours. <br> This is unacceptable, as a client I am now losing out on the current special due to lack of customer service.<br> Pathetic!!!