After almost 2 months, nothing has been done

It is going for its 2nd month and we still have not been serviced. We moved to a new home and cancelled our line at the old residence. We have been trying for weeks now just to get our phoneline/adsl line sorted with Telkom. We have sent in the application beginning of July already.

We were told 7-14 working days. Last week finally the technician contacted us out of the blue and advised there is no line or a problem with the line, he was on his way to us, but something came up and will only come out in 2 or 3 weeks time. What nonsense is that. You were scheduled for that time and just cancel and after already waiting weeks, why must we wait another few weeks?

The call centres is not helpful either. Even if you escalate nothing gets done. Even emailed the support team a few times. only got one response and never again.