JS
Jan S
1 reviews | Active since Mar 2009
15 Jan 2016, 11:49
After a month of no service now a bill :(
After eventually re-connecting my line after a month ( My line was down for from 7 December 2015 to 5 January 2016) and after I had to logg various error reports (11CTK071215, 612CTZ171215, 400CTK181215, 183CTK241215, 256CTK030116), and a loss in income due to incompetence. Telkom now has the nerve to bill me for my line and ADSL for the period that I had NO service. I mean really!!!!<br> Neotel here I come!!
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Telkom's replyOfficial
15 Jan 2016, 15:02Hello jansteyl,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number remains SM179279
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number remains SM179279
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
Telkom's reply15 Jan 2016, 15:02
Official
Hello jansteyl,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number remains SM179279
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number remains SM179279
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.