After a Month and still not fixed!!!!

After constantly phoning Telkom to come and repair our ADSL line it has now been over a month and still not results. What a joke! We are paying for a 10m line my current upload speed 0.70m. Fault was logged on the 03-12-2015. 137CTK031215Ref (closed). Second fault was logged on the 12-12-2015, 549CTK121215 Ref no. 17-12-2015 spoke to Lwazi at 14:00. 21-12-2015 spoke to Mpho at 11:10. 22-12-2015 spoke to Sisanda at 09:15 transferred me to team leader Lance second level Ref ***. 28-12-2015 spoke to Fregile 07:48, exalation no:800660. 29-12-2015 spoke to Athi, Supervisor will send email to technical division and contact me with progres. 04-01-2016 Linda, will send notes+email to technical department. Thomas (Technician) 12:05 contacte me. 06-01-2016 Loyiso drafted an email regarding my fault history and send it to his supervisor (Karl) and cc me. 07-01-2016 Sumaya Ref no 518CTK070116, Technician will be dispatched seems there is a fault on the line. This has been my struggle for the last month and still no results!!!!