PB
PETRONELLA B

1 reviews | Active since Aug 2015

24 Aug 2015, 09:12

AFTER 8 REF NUM. STILL NO LANDLINE WORKING

FROM THE 07/07/2015 I HAVE 8 DIFFERENT REF. NUMBERS FOR TELKOM FOR MY LANDLINE THAT IS NOT WORKING. I GET THE IDEA THAT THEY REALY DONT CARE ABOUT THERE SMALL CUSTOMERS AT ALL. IT IS COSTING ME ALMOST A R100 EVERY TIME WHEN I PHONE TO REPORT OR TO FOUND OUT WHAT IS HAPPENING WHICH IS COMING TO A TOTAL OF ALMOST R1200. I PAY THE RENT OF THE PHONE WHICH I CAN NOT USE. REF IS AS FOLLOWS: 527 CRZ 070715, 30 CRZ 12/07/2015, 843 CRZ 270715, 104 CRZ 280715, 563 CRZ 050815, 458 CRZ 060815, 118 CRZ 180815, 211 CRZ 200815. AFTER MANY E-MAIL, PHONE CALLS AND ESCALATIONS - STILL NO LAND LINE WORKING. THEY SEND YOU \This is an automated response to let you know that we have successfully received your email. You will be receiving a response from us as soon as we attend your email. Please note that our working hours are from 07:30 till 16:30 from Monday till Friday and we regret the delay in reply over the non-working hours.<br> <br> Kind Regards<br> Telkom Escalation Centre <br> E Mail: [Email Removed] THIS

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Replies (1)
Telkom
Telkom's reply24 Aug 2015, 10:14
Official
Hello petronellabrown,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM137651

Regards
Luleka
Telkom Social Media Team