After 8 Days No Feed Back Moving Line New House

Phoned Last week Monday to advise we need our line moved to new house 13 Vista Road Illovo Beach on 30th January. Was told to send email to tocfaxes to downgrade line to 2mb as only 12mb available at new house. Sent email Monday morning no response come Wednesday, phoned again was told to wait for response to email from tocfaxes. Friday heard nothing still phoned back, was told order put through and tech would activate line at new address and old line would be deactivated although i received no sms with reference number. Its Monday and the call centre i wait almost 30 minutes for a agent then get passed along not once but 4 times waiting at 30 minutes per agent then they put the phone down while im speaking.<br> <br> lease sort this out i run a business.