After 6 to 7 calls still ZERO progress

For the past three weeks I have been trying to get some help from Telkom with regards to ping issues.<br> Every time I would call them they would either create a reference number or issue me with a fault log number.<br> The first time I called I was told that my ping problem wasn't worth logging a fault and would have to wait 24-48 hours for the problem to be seen to . I was then issued 3 different fault log numbers with no progress or technician being assigned to any of them. Eventually I was contacted by someone asking when an appropriate time would be to see to the problem. I confirmed that I would be available only at 12pm which the technician confirmed would be an appropriate time for her as well. 7am the next morning some random person phones and just says the problem is fixed. I then get an sms saying that there are technicians on their way to my house at 4pm. 4 hours of patient waiting I eventually decide to call and find out where the technicians are. I simply hear that the fault has been completed already when in actual fact no one even showed up to my house. I then received an additional fault log which was apparently escalated and today bordering on 4 weeks no HELP