After 6 months no response

I have been a customer of Telkom since Dec 1994 and a ADSL user for the last 9 years. Since Dec 2014 I have not had any ADSL service. After many hours on the phone and 3 months later I eventually decided to suspend my service.<br> As I am not prepared to pay for the ADSL service that I did not have I have ask for credit from Telkom.<br> I have been to the Telkom office at Lakeside Mall many times standing in a queue for anything from a hour to 2 hours, just to be treated badly by the staff and not getting any help at all.<br> Eventually on Friday 14/8/15 I decided to go again. Just to get there with a note on the door that they are closed because of a water problem. All the shops were open but Telkom is running their computers on water now??????<br> This made me go all the way to Kempton Park to the Telkom office at Festival Mall. What a pleasures. Waiting for about 5 min and was helped by a lady. She really tried her best to help me and even phoned the last person that worked on my account.<br> Unfortunately she was not able to help me any further and gave me the regional manager's email. He responded that I will hear from them but no response up to today 9/12/2015