After 6 months I think negligence should turn to theft at this point.

During the month on April 2021 I upgraded and received my new cellphone from you guys. That same day I called your customer care, saying that I was unhappy with the phone and would like to return it. on the 19/04/2021 the device was fetched by your courier and I happy lived my life from then. After observing my invoices I saw that you still had not taken off, or rebated the amounts you had charged me for the phone 5 months later so, on the 07/09/2021 I contact and sent proof to your guys (one of your agents) and waited.

07/10/2021 comes around and I get an email telling me my case was resolved. Surprise surprise, it wasn't. I now spend more of my time, time that is precious to me, calling your call center and then get told that the initial agent that dealt with me lodged my issue under the incorrect department. Now ofc you wouldn't go and submit it under the correct dept or send it through to them, you just leave it and make it my problem to solve.

Just to make clear, you are taking my money away from me, basically *****ing it from me, I cannot reverse debits since you will cut off any other services I have with you, and STILL MAKE IT MY PROBLEM TO SORT OUT.

The date is now 04/11/2021. I have again been debited incorrectly, again you have ****** money from me, and now I will no longer give you more time. I think it is safe to say that giving you over 6 months to rectify your mistake is generous, and now others must know.