After 5 Calls to lodge Fault

After 5 calls to 10210 and 10217 waiting 36 hours for someone competent to call me and fix my problem.<br> I called a 6th time over lunch time, waited 3 minutes to get through to Kgashane (11 Feb 13h40) <br> He heard my frustration and took a deep breath, told me to get a paper clip and press the small reset button on the modum, it was not 5 minutes later and our call was complete, my Internet connection was restored and he had done his Job to perfection. <br> Overall my impression remains bleak of Telkom as this was a 1 in 50 positive hit rate on service, but well done Kgashane for doing what you are trained to do.<br>