After 4 weeks of waiting no one at Telkom can help

I app**** online to have my Telkom ADSL line moved on the 5th of June 2015 (to my new residence). On the 11th I received a phone call and sms (with a reference number) to acknowledge my application...The installation date however would be confirmed shortly (they said). After hearing nothing for 3 weeks I phoned 10210 on the 1st of July. I spent 40 minutes being transferred from one department to the next...eventually putting the phone down as I ran out of airtime. This morning (2nd July) I tried again but was transferred from retention, to technical, to sales, back to technical to new orders...But after 30min no one can still help me! I am paying R600 p/month for a line I can't use and apparently no one in Telkom can tell me when I can have my line moved. The problem is...I use my line for work purposes which has now resulted in a crisis! Telkom has the worst service and indifferent staff that I have EVER encountered! My Telkom reference number for the line moval is ***A.