AFTER 30 MINUTES STILL NO HELP!

I went to Telkom Woodlands on Friday, 1 May, to enquire about the availability of an ADSL line installation to my address. At first the assistant told me that there is no infrastructure in my area, Mooikloof, but I know that is not correct because I confirmed on Telkom's website that there is. I also confirmed with other people living in Mooikloof that they have ADSL lines installed. Then after the assistant placed an order with the technical team to inform me whether or not they would be able to install an ADSL line he gave me an order number, 457995/31(or ***1 or ***, very unclear on the paper I was given) . I then received a SMS that gave me a different order number,***. I tried both these numbers on Telkom's order tracking service but neither of them worked. After my struggles I phoned the call centre, 10210, but this did not help me at all. After holding for 32:25 minutes I hung up. This is useless, I only want to know whether the service is available at my address and if it is a quote or invoice or anything would be appreciated. The billing account number on the SMS I received is ***.