pM
pieter M

1 reviews | Active since Mar 2015

20 Mar 2015, 13:46

After 3 weeks still no installation or date

I went to Knysna telkom offices to get a 4 mbps line with a 20 gig package. I told the lady that the line was cut from the pole to my house. I also told her we had issues getting the right number there before. We cancelled our ADSL because they took 2 months to transfer it from our previous house , but they never repaired the line and allocated the wrong number.<br> <br> Now AGAIN they do the same ??? Wrong number and they tell me that they must first allocate it to the correct department to repair the line before they can come do the installation ???<br> <br> GOOD GOD people I am trying to run a business from home and it takes you 2 months again to sort my internet out ? This is a f... joke man !!!!!<br> <br> Why could they not fix the line so long and then all would have been fine today ?<br> <br> I am so sick and tired of this poor service. They cannot tell me when it will be sorted , yet if I report a line for my business in Thesen Island they do not even take 3 days to sort it out ?<br> <br> What **** is that ?

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Replies (1)
Telkom
Telkom's reply20 Mar 2015, 14:34
Official
Hello pieterknysna,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technician Team, feedback will be provided.
Your reference number is SM97620.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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