1 reviews | Active since Jun 2011
AFTER 3 DAYS LANDLINE STILL NOT WORKING
<p>REF: ********** 36; 460CNK010217 and AI ********** </p> <p>My landline has been down since Tuesday, after receiving an SMS from Telkom informing about a network failure in my area. Since nothing...technicians was not even appointed until I had to lodge a complaint on this site. I did a follow up yesterday at 14:00, I was told that the technicians are working on the problem at the exchange. I called again this morning, was told exactly the same thing again. My question is how long does it take for someone to realise that if the problem cannot be resolved at the exchange, maybe just maybe they should get into the car to the residence and work on the problem there??? Is no-one there who can think like this? How much longer should I wait for this to be resolved?</p>
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
Busi, you rep**** to my first complaint on this site with the exact same comments, with the same reference number. This was yesterday morning. You still have not responded to my reply. Do you think my landline will be working today or should I continue to be held hostage to Telkom's incompetence?
Avina
Busi, you rep**** to my first complaint on this site with the exact same comments, with the same reference number. This was yesterday morning. You still have not responded to my reply. Do you think my landline will be working today or should I continue to be held hostage to Telkom's incompetence?
Avina
Just called Telkom for an update...still the same response...fault at exchange, technician not appointed. No answer to when fault will be restored. All I was told "it will be escalated". When will this be repaired...any time soon??????
Just called Telkom for an update...still the same response...fault at exchange, technician not appointed. No answer to when fault will be restored. All I was told "it will be escalated". When will this be repaired...any time soon??????