After 2 weeks, they havent even given response

On Monday 8 September 2015, i phoned telkom to report a fault that my telephone line is completely dead, no dialing tone on telephone, 5 days later a technician phoned and asked if i was home, and was not, he said that he will look at the problem outside and see if something is wrong, just before i got home later that day, i got an SMS stating that my fault was resolved, when clearly it wasn't, phoned again after I received the SMS to report that it is not fixed. person escalated the fault. 2 days later i phoned to ask if someone was assigned to the report and was told that the report was closed and I had to report a new fault, 5 days later no person has been assigned, And I have to phone from my Cell phone because my line is dead to report the faults every time, i wondor what they would say if I am going to send them an invoice for the calls, and if they do not pay report them to my lawyers for legal procedure. So Telkom is taking 2 weeks to assign a person to come a look. This is just pathetic even The Department of Home affairs is faster than Telkom. And they expect me to pay for a full month billed telephone bill.