After 11 Days later my line is still not connected

My account was suspended because of non-payment, but after making the full payment on the 24th I was promised that my line would be connected after 3 working days and now after 11 Days later I am still waiting for my line to be re-connected and nothing has been done about it. <br> <br> I called in to the Telkom help-line 6 times and did not receive any assistance at all, I then logged a complaint last week with 2 managers Olwethu Busiwe & Sihle Sithole who promised me <br> that someone will call me back on Friday 4th December but I received no call-back.<br> <br> I received terrible customer service from all the staff who I spoke to on the phone, I really regret coming to Telkom, Now I am being charged for a service which I am not even using. This is totally pathetic and poor customer service. I'D RATHER CANCEL MY CONTRACT THAN PAY THIS AMOUNT. <br> I feel under-valued and **** to and cheated for paying a service that I am not even using.<br> <br> <br>