After 1 Month, Fault still not fixed

I lodged a fault on 1 January 2015 and it still hasn't been fixed. I had resolved to cancel my adsl and called telkom cancellations, the consultant that I spoke to had convinced me to stay. I understood that the fault would be resolved. I had seen three technicians at the exchange where the fault has been purported to be (corner of columbine and ormonde drive at the engen) at about 12:15. It has been the most infuriating and disappointing start to the year. This has been a display of complete incompetance!