After 1 month asdl problem not fixed

Telkom phoned and offer upgrade to asdl 4 meg to 10 meg since then (30 Jan 2015) asdl speed drpped tp 0.33 bps not even 1 meg ,first tried to phone helpdesk ,waited for 2 hours then was cut off,tried again after 1h45 mins gave up ,tried several days after that without success getting through to helpdesk, logged fault online via web self service and sms help line ,on 23 Feb somebody phone and say somebody looking into problem ,after half and hour person phoned back and said upgrade done on 30 jan 2015 could not have been done cause line in area could only do up tp 4meg and line is degraded to 4meg again, after half an hour speed dropped to 0.3 meg again ,fault status on website was set to resolved and message was send to phone that problem was resolved if not phone helpdesk (what a joke) , tried to phone helpdesk anayway after 20 mins somebody answered ,which said could not help with problem cause no info on previous fault and why it was closed ,need to log fault again ,say i must log fault again but would put me through to subscription department ,after 10 min holding on was cut off again , loged fault again suppose will took a month for response again ,telkom is just a big joke