HP
Hanro P

1 reviews | Active since Feb 2016

24 Feb 2016, 21:13

Afrihost and Telkom Ping Issues

Hello<br> <br> I've recently switched over to Afrihost and made them manage my line. I had my line converted from a 2mb to a 4mb. My line was not synced on a 4mb and I've asked Afrihost to do this for me as they are managing my line. They only got back to me after calling them and asking countless times to resolve the issue. I then contacted Telkom myself and asked them to resolve this problem for me. They did. My ping was fine. 38 give or take on average. After a few days of enjoying the low latency my internet got \restarted\" and my ping is not going down from 60-80. I've asked Telkom (Since I did not call Afrihost as they do not know how to help me) if they could aid me and they re-'synced' my line from a 3mb back to a 4mb. Awesome. Everything's fine. 2 days later my internet frequently drops and now this high latency is back, AGAIN! I've asked for help from both Telkom and Afrihost, Afrihost are inable to help and I am really upset as to this issue consistently coming back. One of the Telkom assistance assured me \"After this it won't happen again\" and yet it has. "

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Replies (1)
Telkom
Telkom's reply24 Feb 2016, 23:22
Official
Hello HanroduPie,

Thank you for making contact with us

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

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Regards
Hazel
Telkom Social Media Team