Affordability

I've got two contracts with telkom mobile, I got a note3 from them and within a week the screen went blank, just a few weeks ago I experienced the same problem, I went to they Centurion store for this matter and they booked in my phone, im due for an upgrade in 27 days but can't go from a tab to a phone so I had to cancel my contract and open a new one. They took my details and filled in forms, the following day they told I should send my 3months bank statement but I couldn't cause it was on a Sunday. On Monday morning I went to the bank and send through my statement and before they could receive it my application was unsuccessful. Firstly im highly pregnant, running around for statements and only to be declined before I could even send it through. I want to cancel all my contracts cause clearly according to their accounts department I can't afford but have been with telkom for over 3 years and not for once have I missed payment. Im very disappointed and received one **** service from telkom mobile and the sales consultants told me his busy with his customers I should wait for the person who helped me to come to work. I will never ever recommend telkom mobike to anyone.