Advertising Lies!

I have a current Broadband wireless contract with Telkom for 4 months now. I wanted to change my current data package, after speaking to 2 Consultants who both said it was possible and that I’d pay 400 for cancellation of my current contract and I’d need to go in store to speak to consultants there. I went to Clearwater and got a coloured lady with a horrible attitude who didn’t want to assist. I then went to Westgate and the lady was friendly but still couldn’t assist me. Why am I being told conflicting stories on the phone and in store??

I then decided to call the line and I held on for 20min before someone could answer, next thing I am being moved from 1 Department to the other.

Eventually I get to the right department and I tell the lady that I would like to upgrade to the broadband wireless 10gig (20gig day, 20gig night) which on the internet is currently advertised for R199. I tell the consultant that I would like to change my data package to this one for 199 and she says it’s actually R349!!!

This is unacceptable. What I see is what I will pay for!! No help from anyone. Disappointed in Telkom.