Advertising Flop!

<p>Last week the 26th May 3916, a Thursday afternoon I went to a Telkom store to apply for the contract with the MacBook Air 13". My application was approved immediately but when it came time for the devices (laptop and modem) to be released there was an issue with 'deal codes' not corresponding between the items and the advertised contract. The laptop could not be released that afternoon as the supervisor was not in the store to assist. I was assured that the laptop would be kept aside and sorted out the following day. </p> <p>Friday moring I got a call to say that the laptop in the store was the latest laptop and not the one as per avertisment- but the advert does not make a note that the advertised product is the old model, and that I should pay an additional R50 per month for the new model laptop.</p> <p> </p> <p>I delclined and said they need to readjust the package according to what I had already SIGNED for. I was told that they would speak to their supervisor be contact with me. </p> <p> </p> <p>I called later that day but there was no answer on the given landline number. I then proceeded to the store where I was told that the 'deal codes' we're still not correlating and that an email had been sent to an individual who is repaonsiblenfor the deal codes. I asked how long this could take and why they couldn't be called directly. I was informed that this is because that individual is on a teleconference call. Telekom, you are how big and I'm being told that only one person is able to assist?! </p> <p> </p> <p>I left the store, frustrated, no further than I was on Thursday 26th May, and still empty handed.... I was told that I would be contacted. </p> <p> </p> <p>I had had still not heard anything Friday afternoon and after a number of unanswered calls I got through to a consultant only to be told that now the email had been sent to head office. A message was left for the consultant to contact me to advise me on what the next step is. </p> <p> </p> <p>This was the early afternoon on Friday 27th May. It is now Monday 30th May after lunch and I have not heard ANYTHING from Telkom. No update, no apology. </p> <p> </p> <p>Telkom, a product that is advertised is the product that should be available. I will in no way 'prorate' fees for the days that I signed the contract but did not have the laptop and modem. </p> <p>I will not accept any other device other than the promised latest MacBook Air 13". </p> <p> </p> <p>I am left utterly disappointed with Telkom and my contract hasn't even started!! </p>