1 reviews | Active since Apr 2015
Advertising deals but can't/won't supply goods
As usual Telkom offer great deals but can't deliver. I need to upgrade and my wife and I decided we both want the Huawei Mate 7. It's advertised online [URL Removed] and in their physical brochure. There's even an example as part of their in-store display but when I asked if I can get them the answer is no. I asked the sales lady in store and she couldn't tell me when/if they'd be able to get stock. I've emailed eight other Telkom stores with no response, I got the addresses from the online store finder. <br> <br> I'm not going to apply for something that they don't physically have in stock again as last time it took 6 weeks for them to find stock of the router they were heavily advertising, not just one device among many. I asked if they had any of the other devices I would accept as second choice but again, no stock. Unless Telkom manages to sort their stock problems out soon I'm going to lay a complaint of false advertising with the advertising complaints commission.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM157513.
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM157513.
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
