Adventures with Telkom: S1 E3

You (Hello Peter) recently asked me how likely I am to recommend Telkom. I rated a 6 - top end of the Unlikely segment on the scale - for reasons given below. I note that HP pages show that Telkom does not respond to reviews via this medium. What does that say about them? But main reason for my 6 rating is that I posted reviews on 26 July (am on SmartVoice Basic with 3k free Telkom # calls but I am charged for some of them) and 1 Sept (difficulties with calls to their 10201 help #) No response yet. BUT.. the jury is still out to some extent in that I was lucky to find no queue at Telkom's Eastgate Mall store on Monday 7th so popped in to ask a few questions. A very helpful person (named Lucky) addressed my two issues:1) the charging for the calls to Telkom # re which he indicated that SOME TELKOM #S MAY HAVE PORTED TO OTHER NETWORKS AND THEREFORE CALLS TO SUCH ARE CHARGEABLE ....BUT, THEIR PRODUCT FEATURES DO NOT DETAIL THIS AND HOW THE HELL AM I AS A CONSUMER SUPPOSED TO KNOW WHICH TRADITIONAL TELKOM FORMAT #S ARE NOW ON OTHER NETWORKS? and 2) why I am being charged monthly for a device (as in D LINK DWR 720P WWIF ***) that I'm not aware of having purchased. Re these latest issues, I have been given refs ***3 & ***4 respectively and I am now waiting for their response