ADSL/internet down for 5 days plus already!! APPALLING CUSTOMER SERVICE!!

ADSL/Internet at my home down now for 5 days, with no communication from Telkom at all!!

I have logged five different calls, spoke to consultants - but still no feedback!! All they say is that they are aware that there is a problem with the exchange in my area, but they cannot cannot confirm when services will be resumed.

I even asked to speak to one of the call centre managers in PE, and he has the audacity to tell me that he sorry, but their technical teams do not work on weekends and public holidays!!!

I have been forced to purchase data to the value of R1000 just to keep working and continue doing ZOOM calls and send emails!!!

WORST CUSTOMER SERVICE EVER!! What am I paying +/- R900 pm for?? Why is the consumer ombudsman not taking action against Telkom in terms of the Consumer Protection Act??