ADSL - Worst Experience Ever

<p> Approxmiately 2 months ago I app**** for an ADSL line, to date I'm still waiting for the installation. I've had 2 technicians come out to my premises but they are unable to do anythign because the telkom pole they need to reach is in my neighbour's yard who lives in the road behind my house. This neighbour is never at home so we do not have access to his premises. So am I to understand that there is only one pole that services the houses in my area. If you are unable to reach the neighbourt well then the attitude of Telkom is thne just "tough luck - better luck some other time". In the interim I'm losing out on business because i am unable to access my skype calls or my online classes. I am more than horrified at the level of service from such a long standing company, well I guess they can have this attitude because they do not have any competition and whatever other service providers are out there still needs to go through Telkom to lay the lines. The Telkom call centers are absolutely useless so who exactly do you complain to to get some results. Is the reason why we do not have any fibre lines in my area because of the area that I live in and why there are only one Pole that services the people in my road also because of the prejudice because of the area that I live in. How exactly will you provide a resolution to this issue Telkom or is this just a wam bam thank you mam but we'll get to you when it suits us????? </p>