ADSL WiFi Internet not working

On Monday morning 25th August 2015 my ADSL WiFi was not working. <br> I reported the problem by SMS and received an error report code (150CEK240815) <br> Nothing happened for a week... <br> On the following Monday I again reported the fault, this time by the Telkom App and received error report code 215CEK310815<br> On Wednesday a lady from Telkom phoned me and asked me to reboot my MoDem. After a while she said that a technician will have to be sent out to me. <br> To date (Sunday 6th September 2015) nothing further has happened. <br> I AM PAYING FOR A SERVICE THAT I CAN NOT USE - FOR TWO WEEKS NOW <br> . <br> The second part of the problem is that I have also lost about SIX Gigabytes of data as the new month has now started. <br> WILL I BE CREDITED FOR THIS LOST DATA? <br> . <br> Please Telkom, fix this issue.... <br> THANK YOU