ADSL Very Slow Speed - Please Fix

I have a very slow speed on my ADSL line - should be 2MB/s but [URL Removed] shows 0.1-0.2mb/s. I reported this problem in November, and again in December, and when I checked online it said that the problem had been resolved. I went to the local Telkom office and waited in line for about one hour only to be told that they cannot handle ADSL faults and that I must call the call centre. I did this and reported the fault again - although there is no alternative for reporting slow speed and I do not get to a human operator. I was also told that Telkom have cut back on their staff and particularly in the call centre.<br> <br> No-one has called about this and no-one has come to check on the line speed. The last time I did get through all they said was that everything is working properly and that there is no issue on the line. I have already checked with my ISP (not Telkom) and it is not their problem.<br> <br> I really need a faster speed! I have even put a request through the web site to up the speed to 4meg, but I have done this 3 times and still no response from the sale team.<br> <br> This is very poor service. <br> <br> I was told I would get a refund for the months of bad service but nothing. Again!<br>