ADSL Upgrade Service

Good Day, <br> <br> I have contacted my ISP (Axxess) to increase my line speed from 4mb to 10mb only to be informed that my line is not on a multimode card. So ISP requested Telkom Server Manger to put my line on a mutlimode card where to he only responded \Sorry no a ME DSLAM". <br> <br> My area per Telkom checker supports up to 40mb line and my exchange ELDORAIGNE CSED (TEDO) is 10mb enabled. So I would like to request as a paid customer and wanting better services that the following changes please be implemented. So that my line can be on a multimode card so I can request an increase on my line speed to 10mb. As I can't see why this can't be achieved as my area is supported up to 40mb copper. <br> <br> The response from the Telkom Server Manger is by no means helpful or to even assist to ensure good service is provided for their customers. As my understanding if 40mb is available in my area and my exchange is 10mb enabled why can't my line be on a multimode card then so I can upgrade my line speed to 10mb ?<br> <br> Your feedback and solution would be greatly appreciated.<br> <br> Regards"