ADSL Upgrade - No luck with call centre!!!

Does it really take nearly 2 hours to answer a call. <br> <br> You are pathetic!!!!! I've been paying for ADSL line rental since Feb 2014 which I noticed on my account, therefore I want to start using the service. contacted 10210 and ***and it literally took 1 h 45 minutes. I hung up, because no one can hold on and listen to your **** music for that long!!! <br> <br> Phone me back and make a plan to get your service delivery sorted out. I'm interested in the 10Mbps deal!! No wonder customers are moving to VODACOM and NEOTEL, the service is 1h40mins better... and please don't reply by saying \sorry to hear about your inconvenience"DO SOMETHING!!! Earn you salaries!!!<br> <br> Check your recordings an you will see that I dailed in at 13:45pm"